Practical information

Everything you need to know about travelling with Léman Express

Ticket machines will be available at all Léman Express stations. You can also renew your Léman Pass at these machines. Tickets and passes can also be purchased online, through the CFF and SNCF mobile apps and at CFF ticket counters.

Your Léman Pass will be added directly to your existing travel card – your Oùra card for France or your SwissPass card for Switzerland.

For more information, visit the CFF and SNCF TER websites.

If you have a specific question, contact us.

 

Léman Express offers well-timed connections to Geneva Airport, with five trains per hour from Geneva's Cornavin train station, which is only a seven-minute train ride from the airport.

For more information, visit https://www.gva.ch/en/

If you have a specific question, contact us.

 

Pets are allowed on Léman Express trains, but you must make sure they do not bother other passengers.

Guide dogs and other assistance dogs for the disabled can travel free of charge. The dog does not have to wear a muzzle if the disabled passenger can prove that the dog has been properly trained.

You must have a ticket for your pet when travelling between France and Switzerland on a Léman Express train. The fare for pets is half the standard second-class fare (even if you travel in first class). Small pets, such as small dogs and cats as well as rabbits, birds and other small animals, can travel free of charge. They must be carried, and fit comfortably, in a pet carrier measuring no more than 45 x 35 x 25 cm.

For travel within France, pets of all sizes must have tickets, and larger animals must wear muzzles. The fare for pets is half the standard second-class fare (even if you travel in first class). The fare for pets under 6 kg that are carried in a pet carrier is €7.00.

For travel within Switzerland, you must have a ticket for your pet, unless the animal is small (up to 30 cm measured up to its shoulder or withers) and carried in a pet carrier. The fare for pets is half the standard second-class fare. You can purchase daily travelcards or a GA travelcard for your pet.

For more information, visit the CFF and SNCF websites.

If you have a specific question, contact us.

 

Customer service for Léman Express journeys is managed by the transport operators in each country. Please contact the operator that issued your ticket if you have any queries.

Swiss railway company (CFF):

If you purchased your ticket or pass directly from CFF, we suggest you contact their customer service department directly, by:

- Filling out the form on the CFF website;

- Sending an email to dialogueclientele@cff.ch; or

- Calling 0800 401 401 (free of charge from Switzerland), open on weekdays (excluding bank holidays) from 8:00am to 5:00pm   

If you contact CFF online or by email, don’t forget to attach a copy of your ticket or pass to your message.

 

French railway company (SNCF):

If you purchased your ticket or pass directly from SNCF, we suggest you contact their customer service department directly, by:

- Filling out the form on the TER website; or

- Calling the TER Auvergne-Rhône-Alpes customer service department on 09 69 32 21 41 (standard rates apply when calling from France), open weekdays from 7:00am to 7:00pm and Saturdays from 8:00am to 1:00pm

If you contact SNCF online or by email, don’t forget to attach a copy of your ticket or pass to your message, as well as your bank account details (RIB) if you are requesting a refund.

 

For questions regarding travel passes, in particular for refunds, replacements or to report a lost or stolen pass, please contact the operator that issued the pass (in Switzerland you can contact any operator). The terms and conditions for the loss or theft of your travel pass, for the failure to provide your pass during a ticket check, or for defective passes are the same as those for the OùRA! card in France or the SwissPass card in Switzerland. This applies in particular to terms and conditions regarding fees, taxes and procedures to follow. 

For more information, visit the CFF and SNCF websites.

If you have a specific question, contact us.

 

You can carry hand luggage with you on Léman Express trains. Hand luggage is considered to be luggage that is easy to carry, that contains personal items and that is no bigger than 1.20 x 0.80 x 1.00 m. The following items are also considered to be hand luggage:

•    Skis and snowboards

•    Luges and skibobs

Only hand luggage may be carried on Léman Express trains free of charge. Please make sure that your luggage does not block any aisles or passageways on the train.

Pushchairs

Pushchairs are considered to be easily carried items as long as they are folded up. When not folded up, pushchairs (and similar objects for carrying children) should be stored in the vestibule areas, provided that enough space is available. Pushchairs can generally be carried on Léman Express trains free of charge.

 

Swiss railway company (CFF)

For more information, visit https://www.sbb.ch/en/station-services/services/luggage.html or call the CFF Rail Service on 0848 44 66 88 (CHF 0.08/min).

 

French railway company (SNCF)

SNCF offers a door-to-door luggage delivery service on trains where a reservation is required (e.g. TGV and Lyria trains).

For disabled passengers, passenger assistance includes help with one piece of luggage. For luggage items weighing more than 15 kg, please contact the door-to-door delivery service or make other arrangements. More passenger assistance information is available on the SNCF website.

 

For more information, visit the CFF and SNCF websites.

If you have a specific question, contact us.

Children under the age of six travel free of charge on journeys within Switzerland and between France and Switzerland. Children under the age of four travel free of charge on journeys within France.

Pushchairs

Pushchairs are considered to be easily carried items as long as they are folded up. When not folded up, pushchairs (and similar objects for carrying children) should be stored in the vestibule areas, provided that enough space is available. Pushchairs can generally be carried on Léman Express trains free of charge.

If you have a specific question, contact us.

 

Pour toutes informations complémentaires : contactez-nous

Les jours fériés, le Léman Express circule selon l’horaire du dimanche.
Sont considérés comme jours fériés, les jours communs à la Suisse et à la France :

·         25 décembre 2019

·         1er janvier 2020

·         13 avril 2020

·         21 mai 2020

·         1er juin 2020

Les jours qui sont uniquement fériés en France ou en Suisse, le Léman Express circule selon horaire du lundi au vendredi.

Disabled passengers must purchase tickets or passes to travel on Léman Express trains. However, guide dogs and individuals accompanying disabled passengers may travel free of charge; disabled passengers just need to show their disability card to the ticket inspector.
 
The disability cards accepted on Léman Express trains are:
-    For passengers living in France: the Carte Mobilité Inclusion issued by the relevant authority
-    For passengers living in Switzerland: the Carte Suisse de Légitimation pour les Voyageurs avec un Handicap  
The terms and conditions of travel for disabled passengers – including fares and passenger assistance – are managed by the Swiss (CFF) and French (SNCF) railway companies.

For cross-border journeys, we suggest you contact the railway company in your departure country. 

In Switzerland 
You can request assistance by contacting the CFF Handicap Call Centre: 
- Call 0800 007 102 from Switzerland (free of charge) or +41 51 225 78 44 from abroad; open from 6:00am to 10:30pm 
- Send an email to mobil@sbb.ch 
Please contact CFF at least one hour before your departure. This service is free of charge for passengers in wheelchairs, visually impaired passengers and passengers with other mental or physical impairments.
For more information, visit the CFF website 

In France
You can request assistance by contacting the Accès Plus service, which includes a hotline you can call if you run into a problem during your journey:
- Call 3635#45 from France (€0.12/min) 
For more information, visit the SNCF website

Léman Express train timetables will be available on the following websites starting in October 2019: 
For travel in France: https://www.ter.sncf.com/auvergne-rhone-alpes
For travel in Switzerland: https://www.sbb.ch/en/buying/pages/fahrplan/fahrplan.xhtml

You can download the timetables starting in early October.

 

 

If you have a specific question, contact us.

 

For enquiries about your ticket or pass, contact the railway company of the country where you bought it:
In France: https://www.ter.sncf.com/auvergne-rhone-alpes
In Switzerland: https://www.sbb.ch/en/buying/pages/fahrplan/fahrplan.xhtml

For questions related specifically to Léman Express, please fill in the form on our Contact page.

For up-to-date travel information in Switzerland and France, visit:
For Switzerland: https://www.sbb.ch/en/timetable/rail-traffic-information.html
For France: https://www.ter.sncf.com/auvergne-rhone-alpes/horaires/info-trafic-travaux 

If you have a specific question, contact us.

 

With your Léman Pass, you can travel by train, bus, coach, tram or shuttle boat anywhere in the Léman Express region, including between France and Switzerland. One pass is all you need.

You can seamlessly travel by train, tram or bus within a given transport zone and across the border, without having to buy separate tickets along the way. You can also combine the Geneva fare zone with transport zones in neighbouring France. 

For more information, visit lemanpass.com 

 

If you have a specific question, contact us.

 

[Translate to English:]

Entre Coppet et Annemasse, le Léman Express circulera de 5h à 00h30 en semaine et 24h/24h le week-end : un train par heure les nuits de vendredi et de samedi (entre 00h30 et 05h00).
Les bus Léman Express viendront compléter l’amplitude de service sur les branches françaises.

 

Téléchargement des fiches horaires début octobre

 

Pour toutes informations complémentaires : contactez-nous

For lost and found items on Léman Express trains, please contact the Swiss (CFF) or French (SNCF) railway company as follows:

In Switzerland
- Report your lost item online free of charge by clicking here  
- Contact the CFF Rail Service on 0848 44 66 88 (CHF 0.08/min.) 
- Go to a CFF ticket counter (fee of CHF 15.00 applies)
Objects worth < CHF 50 are kept for one month; those worth > CHF 50 are kept for three months. If you choose to fill in the online form, please provide as much detail as possible about the object you lost, including what it contained (if you lost a handbag or rucksack, for example), and the date you lost it and your train number and journey.

In France
Please contact a member of the train crew if you lose or find an object. Objects found on SNCF trains and at train stations are kept at the nearest station’s lost and found desk for one month, except for hazardous or perishable items. You can also check the Found Objects (“Objets Trouvés”) section of the SNCF train-station website. This website provides information about what to do if you’ve lost an object and the opening hours of lost and found desks at each train station. We suggest you put luggage tags on all your bags and handbags. These tags are available at all SNCF ticket offices in France.

If you have a specific question, contact us.

 

If you would like to make a complaint or give feedback about our Léman Express service, please fill in our contact form.

If you have a specific comment about your journey in France or Switzerland, or for complaints related to your train ticket or pass, please contact the Swiss (CFF) or French (SNCF) railway company, as follows:

In Switzerland
- Fill in the form on the CFF website 
- Send an email to dialogueclientele@cff.ch 
- Call 0800 401 401 (free of charge from Switzerland), open on weekdays (excluding bank holidays) from 8:00am to 5:00pm

In France
- Fill in the form on the TER website 
- Call the TER Auvergne-Rhône-Alpes customer service department on 09 69 32 21 41 (standard rates apply when calling from France), open weekdays from 7:00am to 7:00pm and Saturdays from 8:00am to 1:00pm

Swiss RegioExpress trains will now travel all the way to Annemasse from Saint-Maurice, Vevey and Lausanne. The travel time between Annemasse and Lausanne will be 1 hr 19 min., with trains every 30 minutes on weekdays.

For more information, visit https://www.sbb.ch/en/home.html

If you have a specific question, contact us.

 

One integrated fare, no matter how you prefer to travel. Just one ticket or pass will cover all of your travel by train, bus, coach, tram or shuttle boat anywhere in the Léman Express region.

Visit our Fares page for more information

If you have a specific question, contact us.

 

TER trains will extend the Léman Express service into France, with at least two trains per hour during peak times. 

For more information, visit ter.sncf.com/auvergne-rhone-alpes

If you have a specific question, contact us.
 

 

For up-to-date travel information in Switzerland, visit the SBB website.

For up-to-date travel information in France, visit the TER Auvergne-Rhône-Alpes website.

 

If you have a specific question, contact us.

Léman Express trains include several features to make your journey more comfortable, including:
• Silent trains
• Wider doors to make getting on and off easier
• A first class section with larger tables 
• Power sockets in first and second class, for charging mobile devices during your journey
• Baby-changing facilities in the toilets
• A high-performance video surveillance system for improved security
• Air conditioning throughout

Watch our Léman Express video 

The Léman Express fleet consists of 40 trains: 23 Flirt trains built by Stadler of Switzerland and 17 Régiolis trains built by Alstom of France. All these trains are equipped to run on both French and Swiss tracks, meaning they can travel from Coppet all the way to Evian-Les Bains, Annecy, St-Gervais and Annemasse.

The exteriors of Léman Express trains have a unique design that extends along the entire train, and they can be identified easily thanks to their blue Möbius-band logo. These brand-new trains are air-conditioned and offer platform-level boarding throughout, and are equipped with power sockets (in first and second class) and larger tables in first class. 

If you have a specific question, contact us.

 

Bicycles are allowed on Léman Express trains, but for the convenience of other passengers, we advise against travelling with them during peak times. The following types of bicycles are not allowed: tandem bikes, tricycles, delivery bicycles, recumbent bikes and bikes with trailers attached.

Léman Express trains have a limited amount of space for storing bicycles: 
- Régiolis trains have space for three bicycles at each end of the train.
- Flirt trains have space for two bicycles near the toilets.
- Léman Express coaches can accommodate bicycles in the hold, but only up to three and provided there is enough space available.

Bicycles can also be parked at train stations:
- For more information about train stations in France, click here 
- For more information about train stations in Switzerland, click here

In Switzerland
There is an additional fare for travelling with a bicycle within Switzerland; click here for more information.

In France
There is no additional fare for travelling with a bicycle within France.

For journeys between France and Switzerland
There is an additional fare for travelling with a bicycle between France and Switzerland; click here for more information.
There is no additional fare for travelling with bicycles and scooters that are folded up, ideally placed within a carrier.

If you have a specific question, contact us.